Mactek Blog

Traditionally, quality assurance is the process of systematic examination of a quality system carried out by an internal or external quality assurance or an audit team. In healthcare contact centers with interaction recording, Quality Assurance also refers to a valuable set of tools that ensure personnel are well trained, adhere to performance standards, and have supporting records that show compliance with regulations. Examples of best practices using Quality Assurance tools include both proactive and reactive training, actionable feedback, and supplemental record keeping
As of December 2017, 71.4% of U.S. states and territories have opted in to FirstNet. Given the features and benefits that are promised, it is not surprising that more states continue to join in FirstNet. The system will allow for images, videos, geolocation, weather, traffic, patient information, and mapping applications to be instantly available to first responders. Delivered on a reliable Broadband network, this multi-channel information influx will greatly improve the effectiveness of first responders. It will

IoT and Cybersecurity

Posted by mark-mactek on  February 2, 2020

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Category: Mactek Blog
The IoT (Internet of Things) is a growing phenomenon and provides a plethora of benefits, including life-saving medical devices, logistics vehicle/aircraft data, and real-time condition of power grids. According to IDC there are over 13 billion connected devices in use worldwide, and that number…

Healthcare Trends in Reporting and Compliance

Posted by mark-mactek on  February 2, 2020

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Category: Mactek Blog
The Healthcare industry is known for its wide array of regulatory requirements that protect patient privacy and ensure safety. As discussed in our last blog, organizations such as Healthcare can greatly benefit from interaction storage procedures to expedite and automate the…