Enterprise Recording and Agent Evaluation

Intelligent Recording for Decisions with Certainty

Calibre is a best-in-class contact center recording solution that transforms captured interactions and associated metadata into intelligence, enabling decisions with certainty.  This reliable and full-featured business improvement tool enhances agent performance and optimizes operations to boost productivity, minimize risk, improve customer satisfaction and reduce costs, which ultimately increases revenue.

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Hot Features – 911

Calibre Features

  • Capture interactions between customers and agents from any device: telephone, email, chat, mobile phone
  • Recorded interactions available for immediate playback
  • Analytics enable quality assurance
  • Visibility into interactions and insight into the customer’s experience
  • Monitor and measure key performance indicators (KPIs) in real time
  • Intuitive, easy-to-learn and easy-to-use interface
  • Obtain quick return on investment
calibre report metrics that matter
calibre record
calibre evaluate

Resources

Parkland Health Case Study

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Capture911 Brochure

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