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Call Center Transparent Updated
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About Us

Mactek Systems delivers state of the art voice recording technologies and communications tools which improve organizational outcomes and improve personnel performance.  Our commitment to the integration and 24-7 service protection of innovative platforms has enables us to provide cutting-edge software to various industries.

Mactek always puts the customer first.  From system installs – to software upgrades – to troubleshooting gaps in your current configuration, we won’t stop until you’re hearing exactly what you need to hear.

Our certified staff has nearly a century of combined experience maintaining recording systems for telephone and radio transactions.  We will manage the entire process from system strategy to life-time maintenance for 911 dispatch centers, health care facilities and commercial call centers.

Products

Mactek partners with Higher Ground and Winscribe to bring you the finest call logging, voice recording, transcription and documentation software available on the market.  Backed by our commitment to service excellence, we believe we offer the best options in the region.

Hear the vivid difference with Mactek solutions; we deliver the truth in voice.

Events

This spring, we’ll be attending several conferences and we encourage you to get involved too!  Mactek invites you to stop by our booth to learn more about us and our best-in-class voice recording, call logging, documentation and dictation software systems which bring measurable return on investment to your organizations.

May Show

Minnesota Public Safety Communications Conference

Monday, May 1 – Wednesday, May 3 2017

St. Cloud River’s Edge Convention Center & Kelly Inn

10 Fourth Ave S.

St. Cloud, MN

WIPSCOM

WIPSCOM 2017 Spring Conference & Trade Show

Sunday, May 14 – Wednesday, May 17 2017

Wisconsin Dells – Kalahari Resort

MSA

Minnesota Sheriff's Association Summer Conference

Tuesday, June 6 – Wednesday, June 7, 2017

Craguns Resort & Hotel – Gull Lake

Nisswa, MN

Clients

Testimonials

We have had the system for eight years and have never had a problem.

Winona County Sheriff’s Department

 

 

 

We did not lose a single recording during the I-35W bridge collapse.  The 9-1-1 center used Capture 911 digital voice recording solution to record each of the incoming telephone calls as well as the radio transmissions.  We did not lose a single recording, even with triple the normal call volume.  Selected recordings are now being used to recreate the incident in our presentations at APCO & NENA conferences.

City of Minneapolis

Contact Us

ADDRESS

13533 Glasgow Lane
St. Paul, MN 55124

952.431.5822