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Call Center Transparent Updated
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About Us

Mactek partners with Higher Ground and Winscribe to bring you the finest call logging, voice recording, transcription and documentation software available on the market.  Backed by our commitment to service excellence, we believe we offer the best options in the region.

Hear the vivid difference with Mactek solutions; we deliver the truth in voice.


Mactek Systems delivers state-of-the-art voice recording technologies and communications tools which improve organizational outcomes and improve personnel performance.  Our commitment to the integration and 24-7 service protection of innovative platforms enables us to provide cutting-edge software systems that deliver dependable performance excellence across industries.

Mactek always puts the customer first.  From system installs – to software upgrades – to troubleshooting gaps in your current configuration, we won’t stop until you’re hearing exactly what you need to hear.

Our certified staff has nearly a century of combined experience maintaining recording systems for telephone and radio transactions.  We will manage the entire process from system strategy to lifetime maintenance for 911 dispatch centers, healthcare facilities, utilities and commercial call centers.

For valuable content updates, follow us on LinkedIn and on Twitter.


We’ve just started the new Mactek Blog where we’ll post relevant and timely articles that directly impact your day-to-day outcomes.


Visit our blog.



We will be attending several conferences through June 2018 and we encourage you to get involved too!  Mactek invites you to stop by our booth to learn more about us and our best-in-class voice recording, call logging, documentation and dictation software systems which bring measurable return on investment to your organizations.




APCO/MSA/NENA 911 Communications Conference

March 20 – 21, 2018

Arrowwood Resort, Alexandria, MN


Minnesota Public Safety Communications Conference

April 23-24, 2018

St. Cloud River’s Edge Convention Center & Kelly Inn


WIPSCOM Spring Conference

May 13 – 15, 2018

Kalahari Resort, Wisconsin Dells, WI


MSA Sheriff’s Summer Conference

June 6 – 8, 2018

Cragun’s Resort, Brainerd, MN


Minnesota Sheriff’s Association Jail Administrator’s Conference

September 9 – 11, 2018

Cragun’s Resort, Brainerd, MN


Minnesota Sheriff’s Association Winter Conference

December 12 – 13, 2018

Arrowwood Resort & Conference Center, Alexandria, MN


Featured Content

Case Study: Northwest Central Dispatch System - PSAP Consolidation


Migrating to "The Cloud" - How to make it work

Cloud Migration

Case Study: Winscribe Eases the Workload for the City of Plymouth

Working for the police


We have had the system for eight years and have never had a problem.

Winona County Sheriff’s Department




We did not lose a single recording during the I-35W bridge collapse.  The 9-1-1 center used Capture 911 digital voice recording solution to record each of the incoming telephone calls as well as the radio transmissions.  We did not lose a single recording, even with triple the normal call volume.  Selected recordings are now being used to recreate the incident in our presentations at APCO & NENA conferences.

City of Minneapolis

Contact Us


13533 Glasgow Lane
St. Paul, MN 55124